WordPress Maintenance, Support & Development
Let us take care of any fixes or development and provide
ongoing 24/7 maintenance, updates, and support
How can we help?
Trusted by over 100 WordPress website owners worldwide
A range of plans to suit any requirement and budget
Choose from one of our WordPress support plans or a one-time fix. Our plans give complete peace of mind that your website is taken care of 24/7! Our easy to use customer portal with dashboard reporting and a support ticket system makes website maintenance simple.
Do you need your website fixing quickly? Is it running slowly? Do you need an urgent update?
We are trusted by hundreds of WordPress website owners everyday, taking care of any issues, downtime, poor performance or urgent changes. Simply select how we can help below and follow the simple steps to gain access to our team within minutes! We are here to help 24/7.
Frequently Asked Questions
For a single emergency fix or any support plan, you can get started immediately. The sign-up process is simple and only takes 5 minutes. After sign-up you will have access to our client portal where you can immediately begin to request any help or support.
What details do I need to give you in order for you to provide support for my website? We need your website domain (address) and your WordPress CMS credentials (user and password). In order to offer a truly comprehensive 24/7 service that enables us to fix your website under any circumstances, we also ask for your hosting provider credentials. Quite often, in the worst case scenario of a website going down, we’ll most likely need access to the control panel of the website via your hosting arrangements, hence the importance of holding this information.
We’ve developed our own custom client portal providing a support ticket system, a dashboard with key metrics in relation to your website and other useful features. One of our team would be happy to run through a demo of our portal – Simply contact us to arrange at your convenience.
What’s included and service details
We use our own specially designed support ticket system for all plan customers in lieu of phone support. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for both you and us.
Yes, support tickets can be raised anytime 24/7. Critical issues flagged as high priority are looked into ASAP.
There is no limit on the number of support tickets you can submit. However, if any requests fall outside of the scope of your plan or the time it takes to make the changes you’ve requested is greater than any inclusive improvement time, we’ll raise a quote to let you know the cost of completing such work.
We monitor your website 24/7/365 and manually login to check your website once a week with Business and Advanced Plans (bi-weekly with Standard and Pro Plans) and apply any plugin, core and theme updates. Unlike other providers that use automated methods to manage updates, our team of WordPress experts check your website to ensure there are no issues after updates have been applied. If any issue or conflict is found we work on this until it’s resolved.
For Pro, Business and Advanced Plan customers we offer unlimited bug fixes for the life of your plan. Any fix to your current WordPress website is covered no matter how big or small.
For Standard and Pro Plan customers we take daily offsite backups of your entire website and database, storing on our secure cloud server. For Business Plan customer we take backups every 12 hours and Advanced Plans we take backups every hour. We keep 90 days of backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
General website level SEO optimisation is included for Business and Advance Plan customers (this does not include in-depth on or off page SEO work). We run an SEO audit on your website after sign up, which scores your WordPress website. We then work on improving and fixing issues to give you a higher score making sure your website is in great overall SEO shape.
No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.